PRIVACY NOTICE:
We value your privacy and take every step to ensure that your information remains confidential. The statement below is a summary of the policies employed by Customised Cape Travel (CCT). Please direct all enquiries to them through one of the following means.
Phone:+27 (0)82 0888 467
email: info@customisedcapetravel.com
HOW TO BOOK?
To secure a booking, CCT requires a completed Booking Form or e-mail, sent by the client, or the parent/legal guardian (if the client is under 18 years), and payment details (credit card number, expiry date, name on card). A booking is valid from the date CCT confirms acceptance in writing. CCT reserves the right to decline any booking at their discretion.
PRE-DEPARTURE INFORMATION
On receipt of booking confirmation you will be contacted either by postal mail, fax or e-mail. This will include: detailed itinerary, details on what to bring and location instructions. We also provide a mobile phone with all relevant numbers to your itinerary pre-programmed.
CANCELLATIONS
When it becomes necessary to cancel your holiday you must notify CCT immediately in writing; upon receipt, cancellation/s will take effect. All cancellations will incur a minimum cancellation fee of £50.00 to cover CCT administration costs. Up to 28 days prior to departure a cancellation cost up to but not exceeding 10% of the total reservations will be incurred. After 28 days prior to departure the cancellation fee will be based on costs incurred, including costs levied by other operators.
We strongly recommend that you take out travel insurance, including cancellation insurance to cover any eventualities.
CHILDREN
Child prices are not always stated.
Please apply for a quotation if a child price is not quoted. Child prices are based on at least one adult accompanying the child.
INSURANCE
CCT recommends clients take out travel, health and cancellation insurances. CCT will provide further information on request. If the client has to cancel for medical reasons, most cancellation charges, less a small excess are covered by the policy recommended by CCT. CCT accepts no liability for personal injuries and losses. CCT highly recommends that all travellers obtain travel insurance against cancellation or amendment fees as well as providing sufficient medical cover.
LIABILITY
We cannot accept responsibility for any travel service, rules and conditions that are incorrectly represented within this system. The data and services shown are provided in good faith and 'as is'. We do not warrant the accuracy, completeness, or fitness for a particular purpose of any data or services provided and to the maximum extent permitted by any law disclaimer all implied warranties in connection with such data or services. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any display within this site.
OTHER CONDITIONS
CCT as operator or agent finalises all arrangements for these tours on the express condition that it shall not be held liable for any injury, loss, accident, delay or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or equipment or by Acts of God or through the acts of default of any company or person engaged in conveying the passengers or in carrying out our arrangements of the tours or otherwise in connection herewith. CCT reserves the right to change any of the facilities, services or prices described in the information provided.
CCT accepts no liability for any action or activity undertaken by the client arranged independently or CCT while of tour. CCT shall not be liable to compensate clients for associated expenses incurred as a result of their booking. No refund will be made for any unused services which are included in the price.
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